SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
7-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-15 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of tiktok online shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Super, wery fast. Thank you.
Great, arrived in 3 weeks in France. I recommend
Good stuff. Confirmed by the fortueni or the 4 20 as you say.
You see a sturdy rope, good quality. The 10 meter is very long, it's exactly the same as the photo.
Hello, The article corresponds to my expectations, thank you. Good continuation
Good product! Simple and effective for learning reminder.
Llegó con mi pedido, y mucho antes de la fecha que me habían dicho. La descripción es exacta, y, de buena calidad.
Paid for the order
Everything perfect
Product is ok.
Do your job well
Good as expected. Happy with purchase.
Perfect delivered in fifteen fine days
Correa de 3 metros, básica, pero cumple su función. Para perros pequeños . El mosquetón es muy débil
Impeccable, Merci
Product as I expected
Received in 11 days in France as in the photo
Compliant the carabiner seems a little weak for a big dog to see the use
Great! More than try!
Good product and I arrive super fast
Thank You A+++++
Very quality nice very quality nice very quality nice very quality nice very quality nice very quality nice very quality nice very quality nice very quality nice very quality nice very quality nice very quality nice very quality nice very quality nice very quality nice very quality nice very quality nice very Quality nice very quality nice very quality nice very quality nice very quality nice very quality nice very quality nice very quality nice very quality nice very quality nice very quality nice very quality nice very quality nice very quality nice very quality nice very quality nice very quality nice very quality nice very good Quality
Just like the description. Value for money is OK. I 've seen some more flimsy in pet shops and a lot more expensive. Besides a gift came a rattlesnake.
Highly recommended 1,5 meters ideal for walks x City
10 m is super long but very practical! Good quality
Good product, it notes firm and comes with a gift box
Perfect I'm delighted
top
Mega fast delivering order. Ordered 6 July provided 20 July. Product complies with the description. Tinker Bell for lanyard or collar free shipping. Looks solid see as in use.
excelente. super firme y es idéntica a la descripción del producto.
Très bien
Like the picture, shipment came quickly, product good quality as the pictures, I am satisfied with purchase
Perfect. It looks tough and it's very light. My bitch pulls a lot and with this strap it doesn't burn me.
Everything came well, looks tough and good quality.
Love
Nice quality I am happy with this purchase, fast delivery in France
+++=
Great leash. Only for a small dog too massive carabiner. It would be good that you can choose another size of the carabiner
Just like in the picture. It does its function. A rattlesnake came as a gift.
Super fast and just like it's in the picture. Thank you!
Good product
fast shipping
Quickly shipped attention its rest of nylon especially for the hands advises made a knight to make a handle.
Accurate length and seemed sturdy
Quality, I highly recommend
Complies with product description
I highly recommend the strap. The precious colors. 10m is very good for the field. It gives a lot of security as they can run and jump freely with the certainty that you have them controlled at all times. They do sport and get tired. Before we get to the field and when we're going back they wear their short strap (the typical one), then I put this one on them. Not recommended for the city or where there are traffic or obstacles that may endanger the dog and/or you. Thank you so much for the bells.
Impeccable speed. Impeccable color. The quality is below my other lanes but the price is very well compared to the quality. Thank you
All right, good shopping.
Good solid line
Good quality
The product arrived super quickly in very good condition and not at all expensive for my part I had a cent Thank you Ali Express I highly recommend
I get there earlier and it's just like in the picture.
1 month to arrive. It looks good and tough, you'll have to pobrate with the dog, 2 cm wide. Wine with a cascabel of the same colo
Received very quickly perfect compliant item
Long Muuuuy I think the right thing is 7 m but it's my thing I measured wrong
Perfect as in the photo. With this strap my dog will be able to run without the need to let go. A Red Bell has come as a gift♥️
Just like in the photo, it also brings a rattlesnake
Super,díky....
Delivered quickly
Perfect as expected, also came with a rattlesnake
Pet leash, very simple and even seems somewhat delicate, suitable for small or medium dogs that don't throw too much, for large dogs I see weak, comes with a gift rattlesnake I ship very fast to come from china, in a week at home.
Stitching fine and with wire made not a little too late
Very cute but belong to... for small dogs
It's come well, it took a little while, and it's a little finer than I expected but good it is but it does well and hold on because I haven't tried it yet it came with a gift box ^ ^
Super fast shipping, and great price quality! Very happy with the product
super, very good!
It came in record time. Totally happy and grateful.
The item is as described in the article, for the price is good quality. Recommended.
Very good quality, arrives quickly I recommend!
As I asked
The great product and buckle! But it takes so long
Very Long and good quality
Same as in the photo. They're pretty thin but in the photo it looks just like so no problem.
Just like in the pictures. He sent Me a rattlesnake. Thank you, all perfect.
All good, super fast delivery, thank you.
The lanyard is like a strap so it cuts his fingers a little and the dog slices it instantly with his young teeth. But I ordered it knowingly to save another lanyard.
All right, as described.
All right as described.
Great product. Fast shipping.
Quality nice
Good item, reasonably quick shipment
He does the cloth though I don't know how long it will last. I got it in a couple of weeks.
Beautiful trainingslijn
He arrived on time, meets the promise. My little bitch now has more room to go
Cool leash, allows to give your dog enough space if you still don't trust on he/her. I don't recommend for large dogs that pull like beasts.
Belt looks good a firm from
Perfect!!
Shipping very fast.
Good quality, just as expected.
Super fast shipping
parfait
Good products for my siberian cat
Good strap