SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
7-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-15 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of tiktok online shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
The lights are super cute. It took exactly a month.
comme sur la photo produit
Son muy bonitas y funcionan bien además el envío ha ido rapidísimo.
Very nice but some came broken
Identical as the pictures. Operate.
Live even cooler look.
Very nice. Very simple but useful for Halloween. They work with two AA batteries, so the light isn't much.
bien
Great as the photo
All perfect, good quality and price, fast shipping
Very fast. Everything ok
il prodotto è arrivato danneggiato e quindi inutilizzabile. il venditore ha prontamente rimborsato.
Great items. Very fast delivery. Thanks AAA+++
How in the photo
genial. buen producto y muy bien embalado
I ordered it on Day 1, they sent it in about a week and I received it today (day 29) just for halloween. For the price very well, well packaged (although there is a pumpkin that seems to have melted when welding leds) but overall, very well.
Perfect❤️
super
Very happy with the purchase, I got super fast.
todo correcto.
Nice
Llego súper rápido, la calidad es bastante buena
Lights arrived in great shape, working and nice and shinny.
Good price for halloween
It's perfect.
Muy bien embalado. Llego muy pronyo y es como en la descripción.
Super fast shipping. Arrived in Spain in almost 10 days. They're very cool. I painted them and they look great.
Very good value.
Perfecto
Smaller yo ~
good
Perfecto todo.
un poco tardio
Great I arrive perfect and they work well
Good quality.
Everything as described. They are a passing
Quality amazing price item
Everything ok. Very nice
perfectos y bastante rápido en llegar
ok
Very cool! Thank you very much!
I took it on sale and it came out for pennies, I love super accomplished, the best lights I 've ever had
It works well, plastic something malejo but for what it is, it's fine and to use it one day a year it's plenty Quick wine
Nice to buy. They're great, they need 2 batteries for their operation.
I like them a lot though they look bigger in the picture they're smaller but very pretty and they came very fast
Very glad I arrived early
Conform to the description
All correct and as indicated
Upcoming Halloween party for children and enjoy UD.
Arrived in 3 weeks. Cute. Working condition.
SO CUTE FAST DELIVERY TOO
The bad thing is that few lights come
Exactly what I wanted.
Geniales, llegó rápido y son muy chulas. Mi hija las adora. 100% recomendado , volveremos a comprar.
They look great, the eyes are big!! As I find batteries, I'll add a tip.
cool, but not as cool as my motorbike
muy chulas y además con un cupón salieron baratísima.
Muy contenta con la compra! Como en la foto!!!
The product is equal to the photo, good quality and very beautiful.
Me salió casi regalado con un cupón y funcionan, por lo que no tengo queja. Llegaron hasta rápido, a tiempo para Halloween.
Great! As described. All perfect, thank you.
Okey
The lights are great. They work with two batteries. They don't light much but perform their adorning function. Happy with the purchase.
Garland top arrival in times of good quality I recommend
Very good!
15 days to arrive, they're fine but a little small I would have liked at least the same size as halowing, but good. Now to wait for Christmas.
As in the photo I haven't deployed it yet but it looks great. It weighs very little. Lighting is good, it carries two batteries.
They work perfectly and also came super fast
Recommend, are super. Fast Delivery
The toe great.
Beautifully for Ramadan
Fast shipping, very little time to arrive. Quality, excellent. As described: 1,5 mts and 10 pumpkins. It lights up pretty good.
For the price they have on very cool. Perfect for Halloween decoration. They don't light too much, but they're fine to create environment
es muy plastiqueras y al dar acomodar ...incremento el precio
It's super nice. They're small but not bad
The lights are super nice. Snowmen are fabric. It works with two batteries.
Very good
fast delivery
perfect
Just like the description! Very good material and came super well packaged. It takes less than two weeks to get to Spain. Very happy with the quality and the way it is.
Fixed lights. They work with batteries. I come fast and well packed. They were on sale. At normal price they are not worth it.
Super fast shipping. It comes wrapped in bubble plastic. The pumpkins wire smells pretty strong on plastic but nothing a vinegar-impregnated rag can't fix, they are put on after passing them the wet rag to air and in a few days they will smell it, otherwise super cool!
Very cool mini-lanterns, do not shine too bright, but not too dim. There are two switching modes-just burn, or flicker. To work, you need three AA batteries
Muy rápido
Products were all good! shipping was ridiculous did not make it in time for halloween
Same as offered, very nice white led light extensions
There they are.
Beautiful and practical
Great! Shipping was pretty fast.
All perfect good quality
Troooooop belle Garland!!!
All good
GUD
Brutal really equal q in photo quality price is q of 10
Just like the picture. 10 pumpkin lights with hat. Plastic Material. Hats on the back lack paint. A disfigured face
Bull's-eye cuddly