SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
7-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-15 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of tiktok online shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
thank you so much I finally got it took a very long time to come
recommend....like in the pictures ++++
All ABOUT. K.
Very satisfied, super pretty butterflies, with two very practical hanging systems
Very nice 10000% recommended
All OK. Packing well, everything came intact
Clear product description am quite happy with it
HIGH quality , I am so surprised!
Hi very nice and beautiful the, butterflies thank you very much until soon a kiss take care of you very much Xao.
Son preciosas las mariposas, de colores muy bonitos y de buen material.Tardó un poco en llegar, y la fecha del seguimiento estaba desactualizada por lo que no sabía en que momento llegarían.Pero estoy muy satisfecha con el producto.
nice butterfly thanks
Well made. Fast delivery. Recommend
Fast delivery, strong, beautiful butterflies
Fast delivery, product consistent with the description. Cool qualityand, recommend :)
Fast delivery, the product follow the description.
Good, quality butterflies. Everything came in good condition . I used on the wall with hot glue to stick it to the wall. But each butterfly has a small magnet. My daughter very happy! Thank you very much!
Loved the way described in the picture.
Beautiful, perfect!
Love it! Excellent! Everything well packaged and so beautiful!
Товар получил, все норм! Можно экономить 6,5% от покупки через систему кэшбэк! Экономите на каждой покупке. Ссылка есть на QR-коде и на картинке.
Lovely and colourful What a bargain
Beautiful.
Trop joli le papillon, j'aime beaucoup merci
Butterflies are paper, but dense. The wings are double. A magnet is hidden on the back of the body. Magnet strong.
Realmente son Hermosas.graciasm
Perfect
Nice butterflies
nice plastic butterfly's. dubble wings so you can make them 3d. magnet inside so you can stick m to your fridge nice package, quick delivery.
Are beautiful recommend
Never arrived but no quibble refund so 5 stars
Really beautiful and excellent quality. Seller available and present at every communication. The board♥️♥️
Very beautiful I recommend it
I ordered several sets at once. Everything came in accordance with the description. Beautiful colors. Delivered to Erfurt in 12 days in the total parcel. Thank you so much! Recommend!
muy bellos
It corresponds to the description, I haven't checked them well yet. So I don't know the quality
Son preciosas. De colores muy vivos.
Very nice butterflies, for a bucolic and spring decoration. Excellent vivid colors fail the eye.
Beautiful if you buy them you won't regret
Very nice butterflies and very colorful, good shopping.
Description ok... I'm coming very fast. 100% recommended.
They arrived flawlessly. Thanks!
Poprzyklejałem on window, look like real. OK
Exceeded my expectations very good Product!
Like the photo I loved, will buy more
All compatible with description, only miałam problem with durability adhere ornaments, but it may issue this, that most przykleiłem surface which was not completely smooth
thank you will order again
muito bom parabéns pelo produto chegou antes do prazo
Wonderful loved the product will buy again
Beautiful
Lovely
Me encantan
Zgodne z opisem
These are beautiful! Butterflies came with dot stickers, but because I wanted them for my fridge, I was very pleased to find out, that they are also magnetic. Love and recommend them.
Same as description
Excellent Product
Very cute loved
A+++
You come for magnet and to stick. Very vivid colors
these are brilliant!! I got them for my daughter who loves colourful things and stuck them around her window and light. It looks amazing!! would definitely recommend
Corresponds to the description, the order came a week earlier (by tracking is listed on international transport). Im happy
lovely butterfly wall stickers would recommend A *
Beautiful and very durable motylki. Magnets work flawlessly, colors are intense printing double-sided, made of plastic. Recommend!❤️
Nice products but arrived a little damaged, the material is fragile, beautiful rendering
Top arrived very fast congratulations
Cute happy kleurtjes and different sizes.
Gorgeous, it took a long time they arrive
Very good product.
They are beautiful but I pity q with the air they take off, pk I have them on the terrace
So perfect same as pictures. Love it.
Lovely, fast shipping.!. Thank you.
21 days to Chile. Delicate and beautiful butterflies as always. I'll buy again.
Super beautiful butterflies, exactly like the picture.
Super, thank you
Very nice, fast delivery thank you very
Muy lindas, me encantan! Y llegaron súper rápido. Gracias
All units have come in perfect condition. They're prettier than going in the picture.
A wonder, they 've arrived in perfect condition. They are beautiful, completely recommended.
Are delicate was beautiful wall
it's very beautiful it's more than my expectation , very accurate my daughter love it.but it's came very late upon paying for fast delivery
Three good merci
so happy with them, absolutely fabulous, way better than I expected, thanks so much
Beau papillon avec des aimants, description conforme
Thank you so much. Beautiful very fast shipping.
Hermosas, me encantan. llegaron en 12 días. Recomiendo al vendedor.
muito bom, só uma veio sem o imã mais adorei
Very nice butterflies, beautiful colors, very satisfied, thank you
Very cool quite liked the personal Here's home loved the adhesive 12 butterflies arrived right before schedule.
Very beautiful butterfly
ok