SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
7-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-20 Business days |
Central & South America |
15-30 Business days |
Asia |
10-15 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of tiktok online shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Product well received as in the photo in good quality and quickly thank you I am very satisfied
Bien reçu Merci
싼맛에 쓸만함
Just write the
All as in the description. even the mat under the knees put
Fast and reliable pictures stay night light, lively but durable and well rolling elements
very fast delivery and best product ...100% satisfied
Supports between wheels iron rod is a little thinner than or test light by Bonnie large over the four key
배송은 6일만에 왔습니다. 빠른편 이구요. 제품은 완충제에 잘싸여서 왔습니다. 조립도 간편하고 생각보다 작아서 만족 합니다.
Perfect thank you
Less. Still exercise is being.
I just received looks good
Just received, tested make egregiously its duty
The boy with no but price contrast make you satisfied. Especially for quicker shipping surprise all grew four.
ab Roller is good quality came with all the components. the product came in about a month and half. hopefully it is as sturdy as it looks. the wheel has a rubber coating which is ideal for doing ab workouts.
c'est bon j'ai bien reçu la commande après litige
very good nice
Very fast delivery, looks perfect.
Thank you very much
Buono
Both halves of the wheel are fused slightly off-center (or rather had slightly different sizes to begin with), which is not a big deal for use, but the branding sticker does not stick well and makes the most annoying crackling sound when used. It is also very poorly made with multiple layers that do not come off together when trying to remove it (this is going to take a while). They would have done well just adding one solid rubber strip than two halves with the branding space. Other than that it's decent material, works well, smells of rubber. The grips are made from super soft foam, which will likely not last very long. On the bright side no swelling of hands from substances used. All in all it's alright. If you have really large hands the grips might be too short - for me they barely fit.
상체운동에 효과기대치,,,
great product
Good but tedious more suitable for ppl who are into HIIT. At the start do follow instructions to do basic exercises first before attempting full actual wkout. Pls note that if there's a gap between wheel and both sides of foam holders when fixing, simply use a hammer to hammer it in til gap is filled so wheel wont be unstable n move around when rolling. If overly tight, simply use hand to lightly pull out slightly. In this way wheel ll be smooth n stable to use yet not overly tight n have too much tension. Seller honest, helpful n quick in replying.
Fast shipping thank you
아직 받지는 않았지만 세관을 통과했다니 내일이나 모레 받겠네요. 미리 수령확인 등록합니다.
Très bien
Everything is consistent. Looks solid.
Very fast shipping than expected just only long waiting my country border.