SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
7-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-15 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of tiktok online shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Very happy with my purchase I will buy others
Very nice mineral. Thank you so much!!
Not takiy yaskraviy, yak on the photo selling, ale and so garniy✨
The gemstone received is pretty and of good quality.
Small but beautiful and well packaged
This one was thinner than the others but I expected this. A beautiful example of fluorite with lots of colour inside
super awesome and cool. i love the colour very much. it stands very nice and looks very cool in light
More beautiful than I expected. Real stone for an amazing price.
So beautiful. Very fast shipping.
Looks the same. Very pretty!
Very beautiful, Fluorite a little monochrome and a little too green but pretty anyway :)
This piece was predominantly white but is still just as beautiful as the photos. Would recommend.
linda e muito bem lapidada, gratidão em breve retornarei a comprar
Very nice. And I'm fast. Recommended.
I'm delighted. I love them :) it comes super well package and in perfect condition and they are beautiful
Product exactly as described, beautiful design & quality :)
It's very pretty and real! defo worth the money but it is a little small :)
Excellent addition to my mineral collection
super belle pierre merci
As pictured! Will definitely buy more
real crystal. bought for a present
Very nice. I’d like if my piece had more of a balance of green and purple, but mine is mostly purple, which is still pretty. It surprisingly has a few spots of gorgeous rainbow flashes. At this price, I will definitely be buying more!
fantastic!!!! great quality size shape and colour. will certainly be getting more.
My favourite one out of the 9 points I purchased
The amazonite is beautiful, albeit it’s not as vibrant as I expected (one side is a nice vibrant color, the other sides are just not as bright as I expected). I also expected them to be a little thicker judging by what’s advertised but I am still very satisfied with what I received! It is definitely genuine amazonite and I love it!
super solid piece, very nice cut and perfect coloring!
Not bad, but I think it is not real. The base is not right is the crystal remains twisted but it does not matter
Fast Shipping. Lovely Stones. I dont know if its real or fake but i'm happy with it.
Real minerals!! Super! Very happy with it!
Perfect! Tal and as Describes
Adorable! Exactly as described, So beautiful ! Did not take long to ship to USA. Thank you!
Nice Crystal cute for photo prop
i rlly like this and i’m pretty sure it’s real. It’s super pretty and i love the colours. mmzmzzmzmmzmzmzmzmzmmzmzmzmzmzmzmzmmzmzzmmzmzmzzmzmzmzmzmzmzmzmzmzmzmzzmmzmzmzmzmzmzmmzmmzmzmzmzmzmz
Wife was very pleased. It's very cloudy but she likes that. She wants to adjust my body spirit but I misplaced it...
Brilliant and very beautiful another obelisk added toy collections
The color is the same, it is very nice and good quality. I love it, it's tiny and beautiful. I love it. Very satisfied
They arrived nicely and securely packed. They are beautifully carved and the colors are vivid only expected the labradorite one a bit darker and more black, but I actually like those bluish greenish hues.
Great product I recommend 100%. The stone is really and it shines! I'm telling you to buy
Looks different but it’s still a really nice stone
Perfect!!! i love it so much it's so gorgeous and looks so much more better in real life, did take a while for the package to come tho
Very nice, happy with the purchase.
2da time I buy and this time the citrine came much more beautiful than the first I love everything came very well protected thank you very much
So happy they arrived today before 1 juli. The look good. One is 85mm the other 78mm.
The photo is more pink than actually. But it doesn't matter. I hope it works with your energy.
Fast shipping and great value
Like a small mini slice broken but that doesn't matter you can barely see I am satisfied thanks
Came in perfect and they are so pretty I love them, I will be buying more for sure
Took about 3 weeks to get here. In love with this crystal. Will be getting all my crystals curated soon. 10/10!
They came in a compact little box and were packaged really well. No damage at all, and look exactly as pictured. My only regret is not buying more. 10/10 would recommend and will definitely buy again.
Very dark and good quality
probably fake but really pretty
I am very happy with my crystals , their all beautiful, sizes vary but still one very satisfied customer I am
Has tiny chips at the base. The rest is super.
Arrived quickly. Packaged well and intact.
It's beautiful, it's come very protected and the size I asked for, it's arrived before what I expected.
Looks like the picture
Excellent copy of smoky quartz. Great quality. Seller 100% recommended.
Ha llegado rápido y muy bien embalado. Llegaron perfectos. Seguramente pediré más piedras.
Moto bella
Amazing!!! The crystals are real and the look so good!! Thank you!
I really love these crystals. They are stunning.
absolutely gorgeous!!!!!!!!! love it so much - thank you :)
Very nice pork stone. I'm very happy. Thank you
Nice color. Conform size
Some don't stand perfectly straight, and have some small inclusions, but for the price it is wonderful!! Wrapped well and all points were perfect, no damage during shipping. Free Amethyst was a nice surprise This is my second time ordering this product and I will order again! ❤️
so beautiful
Love the crystal in person it is more beautiful. Thank you.
Great size I’m very happy
Got a purely purple, not so greenish. Well, it happens.
Very happy with this purchase! It's a beautiful piece of amethyst and it seems to be real. Thank you!
really really beautiful piece. I love it! thank you :)
Beautiful exactly like the picture. The stone is real.
Love it! Unique! Perfect little crystal. You know it is a real crystal because it is cold to the touch and weighty...
Item as pictured. The stone looks and feels genuine. Mine measures 7.5 cm tall and weighs 58 grams. It took 5 weeks to be delivered here in the US. The tracking info was detailed.
Very nice. Conform to the description
Pack very nice
love them. would order again!!
cleansed it
quality was about 8 out 10. smooth and good shape but had the odd chip out of it due to the mineralization of the quartz. Product is likely the lower quality standard that didn't make quality control standards for original manufacturer.
Perfect crystal, just like the pictures.
estiy satisfecha,llego sin dañis
Amazing
Good size but it is quite damaged on the side damage
All look good. the rose quartz is more like a clear quartz.
received without damaged..but it's small..I shld have bought bigger size..bought a few colour
Packaged great. Will buy from again. A couple of the clear quartz have a smoky tint to them. Great service.
very beautiful. Love it! Will buy again.
i thought it would've been more ""smoky"" not that clear but I love it anyway. it arrived earlier than expected so I'm happy
Perfect as I imagined.
Absolutely beautiful!
Ordered the CITRINE point wand and it's such a beautiful color!!!! A good size for the price I paid. It came quickly and in good condition.
Well-achieved Stone, looks real and good finish. It has arrived fast and well-packed, with protection so that no blows were taken on the transport.
reçu rapidement, petite tient dans la main, belle pierre
Pretty and frankly nice size
Very pretty amazonite stone
vero
Very pretty selenite bands in the green stone, slow shipping but arrived eventually.
Slight orange tinge to the piece but it seems real and it’s beautiful
very cute, definitely real. it came in two months. idk why but i thought it was going to be much bigger but it clearly states it’s size, it’s roughly 56mm. love love love
thank you! exactly what I ordered
awesome wish was little bigger but very cool well packed ships fast A++
magnifique
So beautiful! They are perfect! 100% real crystals too! I can feel the energy!!! Defo will order more!!! <3 so so pretty!
As described perfect arrived quickly
Very beautiful, natural minerals, smooth.
It's actually better than in the picture: it's a smoky citrine! I love it. Also, it arrived very quickly.
i bought quite a few so I am only going to write one review. These shipped fast and took about 4 weeks to get to the US. That is not bad at all. All the stones I received look very nice.
I love it, it's not completely transparent but that makes it more special
Quick shipping. Size according to specs. Stone looks great
They are great as always, fast shipping.