SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
7-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-15 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of tiktok online shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
It is a good product and has a very nice smell, the only negative is the delay in arriving.
personalmente no note el cambio hasta que deje de usarlas :) me sirvieron bastante y llegan rapido, los amo
Very good product
Resemble a la photo
Not overly smelly so hopefully it won’t deter cats but help with the smell
Think smaller than four can still use day effect long contact us. Service thank you.
Very good products, it's my second order
Everything perfect arrived sooner than expected, to my peques and to me we loved it, I will buy again we were very satsfns
Transport was OK. However, smell doesn't really much. 1X bottle holds for 1-2-3years cleanings. So you should remember the man more ordered. Pretty idea with the test tube
Dear for what it is...
It smells like Apple, it takes a lot more than 3months, but all in one piece and proof of melon smell again❤
Contenta con mi pedido. Aún tengo que probarlas pero huelen bien. El vendedor envió un regalo. Totalmente recomendado
I'm fine, thank you very much.
ok
Fast shipping and thank you for the kdo.
Bien
Smell very well and the box is brimming! Look whether the litter now better smells.
Article arrived in advance, corresponds well to the description. Can you tell me what the sticks and the bell are for? Thank you
Very good article, I am satisfied. And smells very good
Very good product, arrived in a week +-. Recommend to 30000%
muy pequeño y ha tardado mucho en llegar
It’s okay
snel geleverd, nog niet gebruikt
Dziekuje for prezencik :)
I got them all four and smelling nice and got there extra things when recommended
fast delivery
Nice cologne
Pas encore essayé
Exelente pero los repartidores lo entregaron en otro domicilio
Smells pretty good little gift with (stick for cat they love)
Satisfied thank you
My cat love the gifted stick ! Thanks !
Colis reçu tres vite avec en plus des friandise pour mes chats. Jai essayer plus qua voir si sa Marche vraiment
The article although shipped quickly took extremely long to arrive .... 1 month just on the way ....
these smell amazing. wish they came in a bigger tube.
Always excellent quality Thank you!
a tester
Long wait but seems good
Produkt looks like on the photo. Works well. Super fast delivery a few weeks before expected delivery date.
Nice one
sent vraiment très bon , franchement allez y
They are super friendly you understand their function and very good aromas and quality
It'll take a while to get there. Bring a gift rattlesnake necklace. We'll use it to play. But not to put the cat on because the bells are bad for your audition. But it's appreciated to play.
Recimendable
Always excellent, with a kind little gift at every order Thank you very much!
Product came very quickly, smells very nicely. For zamowienia sprzrdawca joined gratisy which is very nice. Thank you very much
Just received it. will see how it works. Packing is great. Very nice . Bought 8 of them. Thank you.
Received in good condition, a few weeks ago
I didn’t like the smell of lavender but overall it smells pretty good
It probably does not work does not feel smell
The article had long arrived almost 1 month
Bleffing very effective I have 10 cats and I highly recommend
No artificial fragrance make day give Al did a refreshing with apple mint incense perfect for men
Excellent product. Effectively deodorizes the litter, we have two cats!!
Looks good but not smells much
Très bien
Well recov
bien
Conforms to the picture and smells very good
Excellent litter air freshener, especially that two cats use it! Thank you!
Leave a delicate aroma in the sand, also with a few beads. Absolutely promoted.