SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
7-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-15 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of tiktok online shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Such as expected, beautiful!
It works great to hold the colour on. I am very happy with the quality of this product.
Lovely
Mega, mega, mega
Get this color! LOVE. It’s a pastel lime green. Gorgeous for summer nails. Delivery was quick and packaged perfectly.
molto bello
Lucky's cool! About delivery: drove without tracking, just over a month, delivery by sdecom to PvZ!
The product is great, arrived in perfect condition, but bundled so well to my notice… There are 2 colors you hadn't picked!
These colors are spectacular.. Them I bought all now! Super lovely
Super delivery day to day
ok
Товар шёл долго,два месяца в Украину но оно того стоило,очень красивый лак
Пришел быстро. Всем доволтна.
White surface Brown light reflective gel's shoes color is gold in close help what the note
The colors are beautiful but not correspond to those who had chosen
A bottle was open, released out all the product
Free blisteringly fast, parcel arrived in less than 20 days. I had already taken this nail polish in other coloring and I liked it a lot so I taken others! Super bright!!!
Great thanks
Very happy, nice quality nail polish. Came super fast, good company to buy from
Coolest nail polish ever
This is so pretty the glitter stands out a lot in the light. I’m so in love this colour
Ordered March 17, arrived June 4. Very long delivery, but they are very pretty, I’m happy with them. 2 out of 4 colors I got are not that close to the color in the pictures, but they’re still nice quality.
Many thanks for the goods came a little more than a month cool all full cool thank you
Reçu rapidement
Goods did not receive, returned money
Sent not those lucky that ordered, the money returned
супер. и доставка и качество
Love it, wonderfully the sparkles, this is my favorite color. Silver iskierki pictures are taken this lacquer painted very thinly
Super
The product didn't arrive, but I was reimbursed for the money.
bellissimo
All very well! Very nice Color I love it :)
A little darker than in the picture. Beautiful color all the same.
Beige my favorite! Great lucky! Everything works. Glitters unrealistically beautiful in dumps and in sunlight. I ordered more varnishes of another color
Shipped quickly .. you think the picture is good it’s even better in person! Obsessed !!!!
Super
The purple was great coverage! Could’ve got away with one coat, but painted two just to make it perfect. Other colours were three coaters but it’s not a big deal. They are more shiny and glittery than most standard fine glitter polishes, there’s a lot of reflection and dimension there!
Perfect. Within 2 weeks receive
merci
Delivery a month, good quality
Gorgeous colors, fairy tale! Very fast shipping, I am very glad, well packed. All future whole, recommend salesman;)
Very beautiful. Delivery about 2 months
Days but did receive fast 쳔 in this long-day huge waiting shed the ~~ huge swimming long one does with almost same as Bala watch back write reviews LL
все пришло, надежный продавец
Needs lots of layers