SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
7-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-15 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of tiktok online shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Un BUEN pincel
snel binnen goed verpakt met een extra huls nog niet uit geprobeerd
Parfait
Enchanted Well material I will buy the missing q i arrive fast thank you
The material is metal looks very luxurious is beautiful prettier than Photography
Fast delivery to Chile, delayed less than expected, good packing, arrived without any problem. The product is equal to the description
ok
Beloved. Perfect. As shown in the publication.
snelle levering eerder dan verwacht, precies zoals op de foto
Very beautiful! Arrived well packed… the bristles are perfect
Great pędzelki
Ordered the 05-juli and come on 23-juli. Super!!!
Excellent Product very pretty very good quality delivered quickly. Thank you very much
It is really very beautiful I'm really satisfied it's the same as in the photo
Top quality in addition to being beautiful. Arrive in advance
Perfect and fast
Super quality and fast delivery
Delivery in time. Consistent with the description and picture
Super
soddisfatta dell'acquisto, arrivati in 10 gg, imballaggio ottimo... esteticamente molto belli come da foto, ache all'uso è eccellente! 10 +++
Well packed, bristle and looks good quality
Very good quality I recommend!!! I would buy it!!!
Very nice. There is more than testing it
Conforme
Small brush very good quality, I use from 3 weeks nothing to not happening, bristles don't skleja, not sztywnieje, not dropped. Recommend because quality not deviate in general from those branded.
It's the same as described and the quality is very good, they came well packaged and the shipment was fast, in 1 week I had already arrived
look like picture, but I haven't use it yet so I don't know if it does the job
Confirm the description. Reasonable delivery
Perfect, well packaged, quality surprise I recommend
Top
Très bon produit je recommande
Product identical as the picture. Very nice quality.
Small brush lovely, aesthetic. Workmanship very good quality. Chunky, pretty heavy. Goods consistent with the description, fast delivery. Recommend! :)
Packaging I love and the brushes to test
Perfect.. Yet to try but looks very buonoo
no lo he utilizado pero se ve exactamente igual que en la imagen
I love this range
Perfect as usual the whole range of brushes they are top
Excellent brush thank you very much.
Same as the description, I loved it!
Very fast delivery in 10 days. goods as described top
parfait
Quality very good! So impressed! Just there’s no mark to show which number it is, but it doesn’t matter. Happy to receive!
Beautiful I order super beautiful
It's super nice and goes great
The tip is very thin and allows to draw precisely. In addition the product is super pretty
Love this! It’s so pretty plus I can use it for a bunch of different things.
Same as the description. Soft hair, very little time
Light, comfortable brush, pile smooth, dense. fast delivery.
The picture is consistent with the image same description I love
Excelente peoducro
The brush is good, well packed. Looks nice. I advise everyone. The parcel came quickly.
Recommend. Fast shipping zamówiłam 21.05 and today otrzymałam 04.06
Excellent quality and shipped only in days
Good quality but sending the package is too long! Too bad.
Article conforms to the description, extremely happy with my purchase the brushes are sublime, fast delivery
Perfect, consistent with the description, seems very solid, it is beautiful!
Conforme description
Very pretty brushes I love
Got everything right, well packed, like soft bristles, still not used!
Products not tested for the moment but the packaging was very good
A little wide the brush bristles. Though is ok
Amazing
Looks great. Not tried yet
Muy buena calidad, me han encantado, han llegado muy rápido y exactamente como describen las fotos Muy sorprendida, desde luego repetiré con este vendedor
Pędzelki are great, all according to the description and look fabulously.
as described and works great for nail art
Fast arrival looks good thank you
I really liked this brush. Good to work.
excelente
Bello
Están bellos
Very nice brush identical to the photos
I loved them, they are beautiful as the description 100% recommended
It's just missing a try, but they look great and they're super elegant.
Accurate very. Perfect
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They are beautiful! Too bad that their size is not engraved on it to be able to differentiate them
Excellent nice design brushes I love
Just like the description. It comes very well protected. The brush is a wonder. I'll definitely order the others.
Love the size and the marbling good for cleaning up
r package arrived very day is beautiful excited to finally have one of these
Lovely charm me
El artículo pesa, tiene pinta de ser de calidad, los pelos estar perfecto colocados y no viene nada fuera de su sitio. DE VERDAD DE DE 10! A parte que ha tardado 7 días desde que lo pedí hasta que lo he recibido. ¡¡¡¡Gracias vendedor!!!!
I love them! They're cool!
Ok
ta kredka jest piękniejsza w rzeczywistości niż na zdjęciu zadowolona jestem.
wow...I absolutely love these brushes. They are the perfect size, quality an structure. They have the perfect weight and balance. only bought 3 but will order the rest of the set.
This gel brush is just beautiful! Lovely packaging and the quality of the brush is superb. Highly recommend
It's come fast and the quality looks good. I love them!
Arrived earlier than indicated, excellent soft and beautiful brush
ras
Są śliczne i miękkie. Myślę, że będą spełniały swoje funkcje, ale jeszcze ich nie wypróbowałam . Przyszły zabezpieczone w plastikowych tubach tak, aby się nie uszkodziły. Zamówiłam 9mm oraz do ombre.
great brush, bristles don't fall out, very good quality!
Although my products took a long time (it had to extend time for reception) everything perfect! My products as your description. The exact and very comfortable liner
Perfect and excellent hairs
Very good
Super, conform to the description, and good quality!
Very good quality
Super brush, great for full cover or gel processing
This beautiful and going great I recommend % Thanks I'll keep buying greetings
Superb quality. I think I found where my nail supplier buys her stock from hahah
Very good quality
Superb quality. They're very good.
very nice brushes, I'm very happy with my purchase! only thing to consider when buying a full set is that from the outside you can't tell what kind of brush is inside, they're all the same. but quality is super!! shipping also fast to Italy