SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
7-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-20 Business days |
Central & South America |
15-30 Business days |
Asia |
10-15 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of tiktok online shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
I received this article and I am very happy. Thank you very much.
Nice articles .. i have not tested yet but it looks good I recommend
Well received in 10 days.
The item was fantastic and first-class. Fast to send. Service was exceptional.
The item was outstanding and fantastic! Speedy to send. Exceptionally pleased.
Quality of item was super. Delivery was good. Fantastic service.
The item was good and first-class! Delivery was remarkably quick. Recommended.
I can not say but to tell you that it is more beautiful than the pictures became after the installation, but the delivery did not take only a week, this is what attracted my attention so I advise
Item is of splendid quality. Outstanding packaging. Ever so speedy delivery. Thanks.
The item was splendid. Delivery was good. Excellent packaging.
Quality of item was good! Swift delivery. Packaging was great.
Item is of first-class quality. Ever so superior delivery. Immensely pleased.
The item was outstanding and fantastic. Delivery was very, very swift.
The item was high-standard. Fantastic packaging. Fast to send.
Outstanding quality! Nice packaging. Remarkably quick dispatch. Exceptional service.
Item was of super quality. Packaging was good. Swift delivery.
The item was good and splendid. First-rate delivery. Superior service.
Remarkably first-class quality! Immensely fast delivery. Recommended. Thanks.
Perfect, fast expedition and received very quickly in France. Thank you!
High-standard quality. Delivery was outstanding. Good packaging.
Splendid quality! Delivery was immensely quick. Outstanding service.
Immensely exceptional quality! Quick delivery. Would buy from again.
Quality of item was great! Marvellous packaging. Swift delivery.
The item was first-rate. Superior delivery. Quality of the wrapping was good.
06.04.2021 ordered (from Germany, with fast shipping option) at 09.04.2021. Works flawlessly. Highly recommended.
Ameiii arrived it all. Full as in picture
The garlands are too spaced compared to the photo of the article but otherwise it's very nice
Excellent set of lights, recommended 100%
Заказала 02.11.21 пришло 17.11.21 в Германию. Доставка платная. Немного свет меня не устраивает, думала он будет более тёплый и желтый, но он более белый. Гирляндой в общем довольна… не замеряла точной высоты, но они немного разной между собой высоты. Я покупала 3*3 метра. Сложила пополам, что бы достичь такого эффекта. Если не сложить по полам на мой взгляд расстояние между гирляндами большое. Мне кажется немного греется, но минимально. Так что все норм. С продавцом не общалась.
High-standard quality! The packaging was notably effective. Delivery was very quick.
Item was of the most high-standard quality. Fast to send. Seller is good.
Ever so superb quality. Superior packaging. Exceptionally good delivery. Remarkably pleased.
The item was first-class. Swift delivery. Would buy from again. Very, very pleased. Thanks.
Arrived in less than a month. Beautiful like effect. Recommended.
Item first-class. Very, very quick delivery. The packaging was ever so delightful. Thanks.
good
Item was of the most exceptional quality! Quick to send. Effective packaging. Remarkably pleased.
Item fantastic. Swift to send. The packaging was exceptionally wonderful.
Beautiful and fast delivery
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Item was of outstanding quality! Swift to send. Packaging was splendid. Service was superb.
Item is of super quality. Packaging was high-standard. Superior delivery. Splendid service.
good and safe
Item excellent! fast and great delivery.
Very first-rate quality. Delivery was immensely fast. Seller is superior.
Quality of item was outstanding. Recommended.
Speedy delivery. Seller is first-rate.
Item was of the most exceptional quality!
Very, very super quality. Remarkably speedy delivery. Would buy from again.
.
I like it!!! Super fast delivery
Item is of good quality. Fast to send. Very, very nice packaging.
Exceptionally first-class quality. Quality of the wrapping was fantastic. Quick delivery. Thanks.
Item was of splendid quality! Ideal packaging. Very, very quick dispatch.
great quality. Fast to send. Seller is good
Item is of super quality! High-standard packaging. Notably fantastic delivery. Seller is excellent.
génial
All Super