SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
7-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-15 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of tiktok online shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Very good
Parcel arrived rather than planned. Thank you.
Great advice purchase
Worth 2$ I paid for it.
All ok
More than testing
Box was damaged, few scratches on screen
haven't tried yet... but read the instructions (more informative than most) so that seems promising already... will update once I actually start using it... thanks!
it arrived quickly. It's light, easy to wear without feeling irritation from the weight or materials. I have sensitive skin and it caused no problems. Works exactly as advertised. Must wear watch for it track steps, will not track without watch in wrist. Anyways the watch is awesome!
Box somewhat ruined but the item inside is working perfectly.
And just arrived, and beautiful but not yet tested
great item
Item as described, arrived in less than 25 days, the box a little bit ruined but the content is not damaged and it works perfectly
Very quick delivery
Quick post thanks.
Perfect.
Very Good watch I’m Happy fast delivery To UK
Ok
good
For the price can't gripe only the statement are exiguous
The order was not tracked, but arrived on time. The bracelet is easy to operate, but very tough straps, scratched the skin.
Long standby time for wristband, finally dotarła, these money all okej
Product not reached
Watch rewelacja, all according to the description, applique very easy and in my language
Good quality
zgodnie z opisem
Ottimo
Really very good and delivery in 12 days
best ever
Dit is de tweede die besteld is. De eerste was prima, maar bij deze was de display verschoven en niet goed af te lezen. Dit probleem is goed opgelost, geld terug.
Recommend Super Watch, wszytsko works like please
Quickly arrived, all the best.
Top Produkt. Leider kein extra Ladesteckers dabei aber man hat ja ein Laptop oder ein Handy Stecker daheim
buono
good
Fell thanks and the watch looks very good I can it every Ent lack
Tracker works fine. Soon received, as promised.
Well received
Product that mirrors the description. Time etc is necessary to configure app. Instruction in Chinese and English. Let's see how long.
Quick post thanks