SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
7-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-15 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of tiktok online shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
All ok.
Good product sent quickly and received quickly
Very fast delivery. Easy to set up with the phone. Watch that likes a lot... No, heartbeat, oxygen... At the top for this price
More pink than purple
The watch with pedometer and application works well and the battery lasts 3/4 days. Instead the beat and pressure measurement are not reliable
Good
Arrived sooner than I expected, very happy with this smart watch, it was really easy to set up. I had no problems with it. It has lots of features which is nice and you can also change the theme background. definitely recommend buying this product! ☺️
The watch strap I received was bright pink, not purple. The watch seems to work well, however after I reached my daily goal, it reset itself and I lost my steps. Hopefully this is just a one-time thing.
the watch strap is hard, small problems with installing the application, does not want to register in the mail. in addition I report how it works. delivery to croatia took a long time..
Hello i have been satisfied by now but some day you nn i will more when i try to touch the screen now I try to reset it, nevertheless quality great price
Too bad for the record which is not in French. Once the application is started works very well.
It came quickly. Less than a month
The item is as described, I was satisfied .
Works well as
Good product
The watch came 2 weeks after the order. Track all the time tracked. Fully battery. To fully charge, you need to charge 1 hour. in work have not yet been tested.
Very fast delivery, items received in good packaging
good
now i know how to charge it, just use the usb charger head and plug it that is all.
Bien
nice
Perfect. Good price. Highly recommended
Good watch for the price and good autonomy
I recommend
No instructions in French
I have not yet tried. I will write more forward a review more thorough
Lacking the battery charger to charge it
Good performance
very hard to pair with phone
Good product, not tested yet
Orologio come nella descrizione ottimo anche il programma, funziona anche con i messaggi di whatsapp.... venditore corretto!!Consiglio vivamente
the watch does what it is advertised to do but my wife says she has to charge it everyday that is her only complaint. My only complaint is that it takes so long once you order something to make it here to the U.S.
Lo Smart band corrisponde alla descrizione del venditore, sembra un buon prodotto, lo schermo alla luce non e molto nitido ma per questo prezzo non si può chiedere di più. Consigliato
Product conforms to the description. Works perfectly. Delivery 2 weeks. However, it lacks USB charging cable and instructions exclusively in Chinese and English. Excellent value for money. I recommend it.
com'è descritto
working okay thanks
For cheap price goes well. Object very simple unpretending