SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
7-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-15 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of tiktok online shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
I love it, I'll order another
Nice, thank you
Difficult to use, very discreet pigmentation. Damage
It's practical, small and good presentation. I liked it, I hope I'm not allergic. Thank you
well packed, it can fit to my bag.
tardó mucho en llegar, 2 meses tardó en llegar.
Très bien
Super fast shipping and the color goes on lightly. I really like it. It’s small but it’s good for me to have at my office in case I want to touch up my makeup.
I love it.
Same as the photo I haven't used yet but the important thing is that they arrived
All great. I really like the color and the packaging is very cool
Was quickly in EN, 1,5 week. Beautiful color, welcome it :-))
I am very satisfied with pink. Is very nice quality, great ripping the cerą and very pleasant, rose fragrance. Additionally, nice, elegant packing. Recommend
nice !
Good product as the description the color is very good. My very long to receive!!
didn't came but i got the refund :)
Beautiful thank you so much
super produkt
Very nice didnt try it tho
Almost colorless, very bright and light. Good packaging.
It came to Me in two months or so, but I don't care, I wasn't in a hurry, they're very pretty, the Clarion of the two doesn't show much, for day to day, it is very subtle and pink if you notice more, Anyway, they're both very pretty, I'll ask for more surely, I was happy.
Unfortunately not receive, but money back
will buy more
I love this color and I love this blush
The best. I like it and oder one more
It's a different way to apply the powder dye to you. With the sponge that comes in you can diffuse it better and you don't need an additional brush, and you can get a pretty natural result. Being powder also does not have the same duration as other colors (e.g. cream). It is a compact, easy-to-carry dye that does not take up much space. And that on his cover he has a practical mirror.
Love the colour
Thx all goid
Very beautiful colour I would buy it again it smells very pleasant too
poca pigmentación, casi no se nota
Amazing and came so quickly could not believe it
Amazing!! Quick delivery, lovely powder!
sweet and lovley
Fits all, beautiful
A very nice product. Additionally, it smells good
Good
Thank you! I already love it! When you receive the product, open the cap and remove the plastic protection by hand to use it. There were instructions written in Chinese! Pretty blush with glitter on it!
second time I order, excellent product!
Smell like a rose and the powder is so fine. Communication was not needed
Wszytko according to the description OK
lindo
Superb really like to indicate and its smell super good
Very nice
Perfect is clearer than what it looked like. I'll ask for another color again. The packaging is very nice brings a mirror on the lid.
The order was long. But everything is OK. The quality is good, the delicate aroma of the rose. I like it.
As described. 6 weeks delivery
I like this very well.
Delivery doggie, slightly crumpled packing during transportation, but in general all
It looks good on first glance and I smells just like roses! Thank you very much :)
As described. I haven't used it yet. Pretty cool and easy to carry. I recommend
cute
Muy cómodo y color muy bonito. Buen vendedor!
Like in the description, very characteristic smell, good format, it carries an inner cover of sponge protection
It took a month and a half to get to South America.
Very good like packaging and beautiful it has a mirror and comes all perfect, just not like the smell of for but the smell out with time.
love it--very natural and lasts all day. Not crazy about the sponge to apply it, but great product and fast delivery.
Excellent
Very pretty recommend salesman
I liked it, it's practical to have it in the bag
We'll have to try it first and then we'll talk, for now it looks good but it doesn't smell anything
Good product though it takes a long time to come
Very long delivery but nice goods
Exactly like the pictures! Very fast shipping! I would recommend. Soft powder puff too.
Arrived the 17/09, product identical to the description and photos, same color as in the photos, the powder smells very good pink, the color is not too dark and remains light, small mirror on the top of the bottle, I love it! I would order others if I have no more!
As in description, thank you
As described. Yet to try .
It came in perfect condition, I must prove it.
Nice! Cute color and very fine powder. Pigmented.I actually liked the smell. Really liked it!
Shipping genuine slowness
All right. Goods consistent with the description, fast shipping time ordered 7 June and 28 (today) already came;)
Good
very accurate and very fast delivery to UK
Ditto the 2 blushs arrived in the same package the delivery was too long
Like the description. Like
It's very dusty but not bad
Cute, apricot roses :) Elegant pudełeczko with malutkin mirror on top. Same roses is powder, aplikuje it using gąbeczki, with which you can stopniować color saturation. Is quite durable. AND what's best, przepięknie smells! Associate me with fragrance rose water. All compatible with description, otrzymałam ordered color. Fast shipping and fast delivery to Poland. Definitely zamówię another colors, at least two :)