SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
7-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-15 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of tiktok online shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Piekny color. Recommend
Long delivery but beautiful color dry well
Oh item was exactly as described I swatched all the colours and they are beautiful good Gel polishes will definitely be buying again from the supplier a lot cheaper than other polishes around took around 4 weeks delivery to Australia
Very fast shipping, good product
They all came fast, I thought they were bigger enamels, they're too small for 3, 4 uses approx. Everything else is fine
It's transparent varnish I did not understand I expected to have color varnish but it does not matter I will pass on my varnish for the shine thank you
Small bottle, as in description and cute color.
Received in perfect condition. We have to try them!
Perfect!
Exelent product, very good quality. Quick drying in lamp.
Wow! Love it! Arrived in Quebec in 3 weeks!
Доставка ровно два месяца, принесли домой, цвет совпадает с фото продавца(камера не передаёт цвет), беру уже не первый раз, всем довольна, продавца рекомендую
Long delivery, all right!
The color is beautiful. Although the size is very small. It will last little
The product is very good, arrived on schedule and as in picture! The flasks are small! The photograph is LC-063 with TOP COAT!
Super semi permanent varnish but very small.
Excellent
Very nice color
Compatible with photo
Cheap but good did the capacity to look good and please buy.
Todo llego correctamente, creí que tendría problemas de aduana... pero llego super rápido y corresponde con la descripción totalmente
nn capisco se devono essere due o uno
Product as it is described. I love the colors. Was here earlier than expected really well packed
Quite small, but it's just as the image shows
Never arrived but risarcita
Very good but very small the packaging
Lacquer hybrid-polymer variety nail polish, which is characterized by high level of durability and intensity color, what is achieved using very strong product pigmentation
Too bad it's small, it's very good pigmentation. It's not thick or liquid. With 2 passes it's perfectly. I liked it. I hope they make bigger format.
bien
il prodotto è uguale alla descrizione e il colore è nero coprente
Leave the nail in a super pretty matte
All right. All right.
Love it. Will order more! Fast Shipping. Thank you Seller!!
It came sooner than expected and the colors I bought I'm missing love
товар не пришел, деньги вернули
I ordered 3 colors and I matte top, everything came in separate bags. All good, delivered fast
It's small, it's left to test and see if they last
llegaron antes de tiempo .recomiendo al vendedor
A soft nude that goes perfect with French nails! Really beautiful
The colors are beautiful, they look good pigmentation similar to the description, very fast shipping to Tenerife.
It’s small, but for the price it is fine. I’m satisfied with what I bought. it also arrived very fast.
Son pequeñitos, no los he usado aun
Nice color but not 8 ml
Parfait
Good quality! I enjoyed this product.
Very fast, but is very small, yet not Tested
Mat to change while some whiten and tends to be got
The color is not very pretty
동일한 색인데 사진상으로 진하게나오네요 바르는거 좀 노랭이바르는거랑비슷하다 잘못바르면 망함 2콧
Varnishes are wonderful, is my next order quickly and professionally
Sending and receiving fast I am satisfied
I loved the color, the bad thing was it took a long time to get there.
Exelente en la ultima foto me heche en el rojo el matte top y quedo como en la foto!! Es todo tal cual 100% recomendable solo tarda en llegar pero valio la pena!
They got Me in good shape, even though they're late. Very cute colors
Pretty color, product arrived much faster than expected. Thank you very much
Très bon vernis, juste faites attention il ne correspond pas à la couleur qui est sur le packaging!
Good as the photo
I loved it, just like in the picture
Little ones but the colors are nice, don't forget to take the top matte cost
Received in about 3 weeks! Conform to what I ordered! Top
Correct order. It took a long time to get there.
The varnishes are perfect and beautiful!
I love the color, it's just like the picture
Very satisfied with the color as in the app and with the service. I have to see the duration but generally very happy and will probably repeat.
I thank you for your fast shipping and wish you a good day
It dries quickly with the lamp for gel, leaves the effect very well
The best
I received the goods. Quickly. Thank you
Excellent Product very good, I arrive fast, 100% reliable
parfait
Lacquer received within a month after the order, the color is beautiful, until tried
invio lunghissimo, un mese e mezzo.