SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
7-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-15 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of tiktok online shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
love it
Beautiful Color
Smooth and very vivid! Would buy again.
Beautiful colour. Impressed by this nail polish
ok
Thanks for the fast delivery, like all good quality. Let's look at the case.
Color color. Highly recommended. Different color tool will.
They're very small.
All products received sealed in perfect order
I recommended! I have 13 different colours and I really like it.
Very conveniently stolen in 2 layers. There is no pleasant smell. Keep it fast. I'm glad, I'll buy more. It came very quickly, did not even expect.
Color as in the picture, you need to apply in 2 layers, in one layer does not paint. Dries well, already tried it. Lacquer liked, maybe I'll order more.
Just like the picture, the color is beautiful, I'm in love
I have not tried the varnish yet but the color is very beautiful the delivery is a little long but I am satisfied with the product.
Color this is presented a surprize Al did used to think than 쨍? Feeling so not so bad performance ㅊ is admittedly
A whole bunch of the most popular colours, almost all glitter type. topping up the ones used
Good colir, Garno iridescent, good to dry. Steiky
So as the description. Krotki lead time
Very nice
Excellent, fast shipping
jolie couleur vernis semi permanent
The color does not match the desired one, see if the product is good for use
As picture, it took 2 layers to look good, dry well, need top coat because it's sticky, love this color!
Delivery to St. Petersburg Mega is long, this is the longest delivery of all that I received, ordered in March, for the holiday, received in June. So consider shipping if you order
it's very very nice and good! so fast delivery.
A month or so shipping jams, individually wrapped, all products dilute the feeling is highly pigmented daughter Rim, tong Yi plastic is too light work well ramshackle luggage, appearance color classification being Ian
Very good, beautiful colors. Thank you
I haven't tried it yet, so I don't know how it is. The bottle is small but it's already in the description. I hope it meets expectations.
Quality good
Very bright, beautiful. Shipping fast. Seller recommend. Thank you.
Enamel gorgeous❤Arrived very early pink lit as pictured drafting also perfect to first passed
Very nice colors. Bright. He sent very fast. The jars are very small but for the price I think it's OK
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Great products
It's been a while, but it's fine.
잘 도착했어요. 한달정도 걸렸어요
nice but very small bottles. definitely order solid colours as glitter isn't as good. solid colours are great
Beautiful color. Quickly come
I have the complete kit of this brand and wanted to expand in shades, the colors are beautiful and the quality is quite good for the price they have, I repeat always!
Exact