SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
7-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-20 Business days |
Central & South America |
15-30 Business days |
Asia |
10-15 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of tiktok online shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
조아
Thank you!
Hi I received my order very well. Thank you I recommend
I love them, they r really thin but that's not that bad.
super
gostei, nao é a melhor qualidade do mundo, mas muito lindo
Todo perfecto, vendedor demasiado responsable, lo recomiendo 100%. Productos muy buenos y a un excelente precio. Es segunda vez que compro en esta tienda, los paquetes llegan bien embalados y protegidos y en poquísimo tiempo.
I thought it would be a little bigger, but I loved it the same
Nuito am satisfied, thank you
Pretty but very small do not buy it if you had a lot of things to put in it
Very nice, as described. The material is not very tough but it is OK for the price it has. I arrive in 12 days in Spain. I recommend it
Good, but I don't think that it will last long, it's little poor quality
Slightly thinner than I expected but according to the price
I liked them, it meets the description, and I arrive very fast
Es más endeble de lo que pensaba. La calidad no es excepcional pero por lo que cuesta está muy bien. Es muy bonita funda. Llegó muy rápido a Barcelona
Ameei!!
Great, nice colors and very practical and well-compartmentalized case
Just like the picture. I imagined it bigger, but nice the same. Good material
This case is very good. It's for pens and pens about 14 cm maximum.
Well received. Weeks or so? Looks to be hung. Well Det. Incredibly thin. Smell much I.
I arrive soon, they are very beautiful and meet the points. I recommend it
Very good quality pouches, versatile for using for pens or brushes. Make great gifts as part of a set ❤️
bien
Very nice and practical, it is small ideal for carrying it in the wallet. He arrived in no time.
Nice roll up pouches, I purchased a few of them, I use them for drawing supplies, and makeup brushes. Got a few for my mom as well, who plans to use them for her hobby supplies.
Very pretty
Very sufficient
Very good, I already knew them.
Am Satisfied
Very pretty!
bien
expédition très rapide tout est ok
Polecam
Super
Love the pouches, just as described, fast shipping
No se ve muy resistente pero igual que la foto