SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
7-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-15 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of tiktok online shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Nice article but too small, I will give it.
ubranko super
For a trowel 23 cm in the Withers s slightly not enough
Raincoat of good quality, to buy I recommend
Thank you!
I took 2xl and it is small (my dog is 15 pound)
Fast delivery, to the Leningrad Region 12 days. The product corresponds to the description. Track tracked. Thank you
Excellent at a small Beijing XL. thin, not breathable, but from the rain will save.
Very long went the parcel, in size everything came up, Per York 3,5 kg weight size m just right.
To me perrita le 1ueda perfect, arrived earlier than expected and looks good quality
ok
fitted schnauzer/ Bichon Cross perfectly
A good suit, the dog came up perfectly!
Just received this today and on first impressions it looks great. Only problem is it’s just slightly smaller than I was hoping for but it certainly would of been suitable for the job that it was intended for but nevermind. It was supposed to be for a Bichon but it was slightly to small unfortunately but would be fine for Yorkshire terriers etc but yeah I would recommend this for smaller dogs.
Thank you very much, fast delivery, I recommend it!
Pretty but very tight. You really need to order bigger size than recommend in the size chart.
A little small the size L for my 7 kilos puppy, but I love it
Ordered for my dog XXL, the size approached, but could be a little more spacious. Material and quality is good, just in the rain to walk. The dog is not yet used, because the raincoat rushes. But nothing will get used to it. I liked it, I put 5 stars.
It fits small
Unfortunately too short and too tight. Best order one size bigger. The hood is not removable. But otherwise everything well especially for the price
XL fits 7 mo 16lbs long corgi. Fit works well but material kinda thin over all cute jumper
Good
качество очень хорошее,получили быстро,примерить еще не успели
Rather thin material but should do well on rain. It will probably last for 1 season. Fits well on my 5 months 7 lbs .
Cuddly, size also fit well four key
Super raincoat! The dog is delighted! Me too! Delivery is very fast!
Fast delivery and great product for rain, recommend salesman
Recommended Y. normal raincoat.
All good but 2 months delivery in uk
York 3 kg. Super