SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
7-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-15 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of tiktok online shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Arrived ahead of schedule, arrived in 9 days here in Brazil and 9 to arrive in my home, full (18 days), still not used, seem to be more excellent quality.
Very beautiful, the way I wanted.
Brushes are cool, delivered exactly on time. Thanks)))
Excellent product, not have any defect. Great quality❤.
Very good product loved
amei muito,só achei que fosse maior,mas estou bem feliz,chegou super rápido.
I loved too, the brushes are soft and the sponge also. Super point!! Came very well packed and arrived ahead of time.
Are great!!!!!
Paint ótimos
ganz genau wie das Bild. ich bin sehr zufrieden
Chegou antes do prazo e são perfeitos ♥️
Very small, but useful. Perfect as travel size. Good quality and color.
Commande reçu à temps très satisfaite exactement comme sur la photo. Merci
Great brushes very good for complex makeup looks
As pictured, arrived fast.
Got everything right. Are as imagined arrived very fast!!!
fast delivery & also good material. I love it!
Took 23 days to arrive DPS confirmed, I ameiii brushes are soft, came well packed, the sponge is very soft of pity smudge. Recommend to everyone. Found that arrived fast.
amei
Great, like the picture, a bit small but to use normally
Loved Perfect
All right
Lovely
Attention, the color does not match
Quite liked super soft brushes and arrived very well packed, quickly, just missed smudge brushes, think it noticed before buy this detail, more like
I loved Super recommend arrived early and in perfect condition. Great
Great brush bristles never had found brush cheap with certain good so congratulations
Amei super I..
Súper cool
Thought it was bigger KKKKK but loved very soft
Chegou antes do prazo, em perfeitas condições, tudo certinho. São muitos macios, material bom. Amei
HJ ameeii, arrived early, are beautiful are small one more cuteness
Super beautiful and soft, arrived well before than imagined! Much loved! And only paid 16,00 for being first purchase so worth super
Very nice and soft brushes, handle is plastic
Perfecto
Delivery very fast, my daughter liked. Congratulations!
Very good recommend
Loved it!! Arrived early, packaging was OK, vinheram all parts and all in great condition, obrigadaaa
SUPER.
Everything great, just like the description, received long before the date
chegou antes do prazo
Simply ameiii .... Super affordable and arrived early
Think more Qualcomm for performance, ㅊ did with the show still having negative. Price's vision is real good
Excellent Product my niece was very happy with the gift
I like it
súper rápido la entrega
Very good quality, exceeded my expectations
Arrived before the expected Has an amazing quality Great acquisition
Arrived super fast wife
I'm.v ery happy
Wonderful products my wife amooou.
Maravilloso
Perfect product received before time in perfect estadp
super recomendo,produto excelente igual a descrição, e chegou super rápido
Very beautiful
Perfect!!! Well packed and arrived very fast are!!!
The product is good, quality and worth the value I am happy with my brushes
amei os pincéis pequenos e macios do jeito que eu queria ,entrega rápida chegou antes do prazo , obrigada
Otimo produto
Came very rapidly, am satisfied!
Very good quality according to the photo
Muitooo good arrived early
llegó rápido
Wonderful, loved, arrived right.
Super soft same as happy photo with purchase, I recommend
Arrived early
maravilhosos
I loved him, they're just like in the picture and he got here a lot sooner than expected.♥️
Very good
The brushes are great and came in a week. Perfect!
Chegou rápido até, eu gostei os pincéis são bem macios! Só pensei que seria maiores, porém é de ótima qualidade…
Excellent Product, arrived fast.
Great like and arrived fast
Loved my brushes! Plus beautiful are super soft and super fast. Thank you!!
Arrived fast, only found small brushes, but excellent
Loved, just like the picture!!
Very good material, received 5 days before the scheduled loved
lindíssimo
Complies with the ad, satisfied with the purchase!
Product quality is not the best but for the price is super fine, shipping was faster than it is but so excellent on that side.
Love love
Great quality arrival early
Thought was bigger but is good and looks good quality
muito top o produto veio antes do esperado e de alta qualidade minha esposa adorou obrigado
Loved, super soft and comfortable.
The product came as expected, arrived well ahead of time. Loved
Lot, nice, fluffy and soft♥️
amei mês pincéis ,
I received the item. It was a pity that one of the packages was torn.
All right
It arrived in less than two weeks, the quality is very basic almost bad but good for the price is not bad, they're not professional so if you're novat @ in makeup this set will do you good because you have all the brushes you need to learn to start traking
Very good great work. High quality
Just great! Thanks.
Came many brushes! They are average size, but are enough.
Excellent product.
Arrived very early, nothing came broken, color I ordered, loved
Great product, very good