SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
7-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-15 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of tiktok online shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Bissl long as mostly but all OK
Nice top
Perfect, as on the description, I recommend +++
Merci beaucoup.
Alles top.
anche se in ritardo..arrivato grazie molto bello e funzionale
Arrived Today, attention,: lacked my name, there was only my address, the postman telephoned me, however the product is ok, thank you hello and
Delivery time lunghissimi (2 and a half months) good product in relation to the price, complicated the first bluetooth connection. The screen will row very easily.
Values cardio are all by check, but at this price I think it's already a successful you turn on and you you sync with the showing time and the more you can change a little appearance.
All good, thank you
I get to Chile fast, boxes a little messed up but it doesn't affect the product;) it's a very good notifier not to take out the cell phone and you can even look for the celu with the watch as makes it sound (in More + finder) avisa wsp, called, etc) with the music function you can advance, Pausar, etc, value for money is very good, effective and functional. Charging Cable is a little longer in the input, you can occupy this cable for cell phone, but you can't occupy the cell phone cable to charge Watch. Recommendations for those who buy: * Charge 100% before use * Bluetooth M4 and download APP or Scaner QR (Lefun Healt) * To see different functions: Just press once to move on to the other function * Once you find the selected function, press a few seconds to enter. * Good Day everyone! :)
Corresponds exactly to the description. Free shipping ma lentissima
Works very well. Easy to use. I liked being able to choose the wallpaper.
The watch corresponds to the description. It works perfectly.
Great product, ne acquisterò other 2
its perfect...just be careful because it is not waterproof!!! and I mean I just wash my hands and some drops of water fell on the watch and it stopped working..I ordered a new one because it is so perfect! and I will be careful now with water!
Velice dobre
The product works well only that you download now but works application and excellent
a+++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++
Product corresponding to the announcement and my expectations. Unfortunately, the fastening button takes little time.
Super
The watches arrived in excellent condition, very good product!
good
More than three months was in delivery, and nothing came
I am very happy with the goods and the quick service. Thank you.
Thank you very much. Soon
perfect
Perfektné, tú cenu ....
Does what I expected. Contact App to watch works well. Good for this price
looks great, works great. easy to pair with my phone. happy with purchase
non funziona più dopo nemmeno 5 giorni di utilizzo ,peccato perché è molto carino.
Very nice and fast delivery
Send super fast thank you
nice
Merci j'ai reçu Mon colis
Open box in the bag but the bracelet is in good condition
The watch took a very long time to arrive but seems good