SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
7-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-15 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of tiktok online shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
ok
Product conforms to the description
Fast shipping. I'll try it this weekend.
I'm the best
ottimo
Works properly. Practical
Not yet served, but looks good
Arrived well packaged, in 15 days, record, conform to the picture, light metal
I haven't used it yet I bought it to make a gift. But the material looks good quality :)
Looks like as described but I did not test it yet, so not sure if it will work like in the demo.
As described
It doesn't seem very durable
Exact Description, now you have to try it.
It works good
Tool as described. Arrived in time set
Remains to be tested
All perfect thanks a lot
parfait
come da descrizione
It costs a lot to peel shrimp.
GOOD
Perfekt
Excellent quality-price
ok
ok
all ok
perfectos
Very good
il metallo dovrebbe essere un po' spesso perché tende a flettere. Tutto sommato buona qualità/prezzo
I haven't used it yet, I hope it's useful. Handling looks easy. Thank you
Is weak
Arrived after 3 months but eventually arrived
I haven't tried it yet, but it looks very durable
Callus remover
fast delivery and good product
Ok
ENTREGA RAPIDA Y EL ARTICULO CUMPLE CON MIS ESPECTATIVAS
I received my order in good condition. I haven't use them yet.
Everything is fine, I recommend.
awesome
Did not come, the money is returned
All ok
Not try yet !
Ok
The goods did not come, the money was returned without questions
Very simple device. Works very well. Would recommend
Pas essayer encore more solide.
tutto come da descrizione.
The parcel was not tracked
I received the product quickly! I can't wait to buy shrimp to try it. The product is very light and seems fragile but I will put an additional comment to check its effectiveness.
good
Parfait. Merci.
Very useful and easy to use
Product conforms to the description, but we will see the use
Is very good
Very useful accessory
As described. Nice product.
Not used yet
Fast delivery and good quality
Well received article Conforms to the image There's more to try it Thank you
Super
buono
Pas encore testé . Envoi rapide. Comme sur la photo
All right I hope you do your job
Yet while having saw but well wish ~
Good stuffs. Thanks!
Object as description
buono
Just as described
Excelente
I haven't tried it yet.
Shrimp peeler.
produit et transaction OK
Nice quick delivery! Thank you!
very good
supi
Product as in the photo, can not use it. Thank you
ok
It works great very useful
Light, but also strong.
super
Scissors feel solid.
gave it as a gift. havent tried it yet
Reçu rapidement
nice
We have to try shrimp. We'll see.
Very practical and helps well
As advertised.
Lack of proof, looks good
Fast shipping and precise commodity description top a
Arrived not yet tried. Material very Up hope you do not fold
Pas encore essayé
All the best next time again
Looks effective, waiting to use it.
Is not brilliant in some place!
I put only 4 stars because the delivery was very long. The product seems fragile we will see during its use. I will modify the comment in case of problem.
Good quality product. Just try it.
Product as description arrived a little late but all good.. Thank you.
good product
Use the
Tongs made of fine metal, I do not think that it will last long. Suddenly!
satisfait
parfait
Perfect.
The article has arrived well wrapped within a short period of time. It is as shown in the photograph of the ad. The materials look robust. Happy with the purchase I recommend.
Well, that's very good, thank you salesman
Good product
Exactly like in the description works well
Look perfect remains to try! Fast
To see received on time
Not yet tested efficiency but complies with the description and fast delivery.
Excellent quality
Item arrived quickly satisfied
Okay
As per description