SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
7-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-15 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of tiktok online shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Cool
Like the description, I arrive at 20 days
Nice, comfortable, well packaged and meets description and photo. I 'd buy it again.
As you can see the basket is top. Sweet and nice. Cat loves
Très contente
Great
Parfait
Parfait
Exatamente como anunciado.
Perfect bed with very soft hair, very fluffy, very pretty raw color. Size according to my Maltese Bichon of 3 '5kg.
Sending fast enough. Soft and comfortable cushion.
Très bien
The dog loves, well-groomed
Product is as described. Could do with more stuffing as bed is not very padded.
Good!
très bien
took a long time to get here and isn't as fluffy as I thought or as big but I'm still happy with the purchase, thank you.
Very pretty, the color is quite bright, and a little small for my cat, next time I would take the size above
Recommend, fajniutki playpen. Piees satisfied, delivery 5 days to UK
Nice, soft and immediately aproved by my dog!!
Ecellent
Al ser de las grandes tiene poco relleno. Mi otro perro tiene una mas pequeña y es de mejor calidad. Adjunto fotos de ambas
No prazo. Empresa excelente! recomendo
Article is a bit slapper than the other ones I bought have
Très bien!
My dog love his new bed! It’s really soft and fluffy.
Very good article for the price, a little light but largely suitable
Very beautiful and very soft, perfect!
Great. I love it, very comfortable
The article is equal to the description. I ordered the size of 50 and it's perfect for my cat. She's delighted. The only one, but it can't be undressed to wash.
Received in a week, and well packaged but lacks a little padding in the middle... I took 100cm, a little big for my labrador bitch.
Very soft top cushion very happy
Kitty loves it, and its super soft.
Super identical to the unsubscription arrived quickly.
Fast delivery good quality shopping cart
This is my second time buying this bed, my dogs are delighted, they are two French bulldogs and with this xxxl bed (more than 1 meter) they can sleep together, relax and sleep it's not very fluffy, but just so they can use it in summer too.
Súper suave y muy cómoda para el perro. Llego en 1 semana.
The cat for which this cushion was bought is delighted and does not leave it anymore.
Top
Very satisfied
My dog is happy
Received in 10 days!!! Super quality, very soft!! Can be a little less padded in the middle but with something below it is niquel! I am delighted!! And she also apparently
Perfect Description, fast shipping, my dog is very happy. Thank you
I received the parcel quickly and the value for money is more than acceptable. It lacks a little padding compared to what we see in the photo but my dog loves it and it's turn what counts!
Top!!! Mon chat adore !
Very soft!
Product of very good value for money! Received quickly in good packaging. Thank you!
Super good quality. Do not put stuffed toys everywhere. My dog is delighted.
parfait !
f ya egg be
Very soft and beautiful. My cats surprised but should get used, with time!
Like in the picture. Very soft
Well received, very sweet, thank you
Frankly top !!! Incredibly soft and comfortable.
Perfect thank you
Great, my little dog has long watched, tested and he adopted it for great naps that I want him so much it is comfort and cozy
purrrr fect!
Big disappointment at unpacking the product, the cushion is flat it lacks thickness
everything was accurate
ok
My dog loves it. Very soft
Très bonne qualité pour le prix.
Super soft. The kitten jumped right into it. Seller recommend. Quickly, clearly worked. Excellent packaging-vacuum. No smell.
Beautiful… super soft my dog loved
El diámetro es del exterior, hay que un pedir una medida mayor para que la mascota esté más cómoda
Nice basket. Good quality. Well padded. But my cat is afraid to go in
Ordered in size 50 cm, if your cats are like mine a little "coated" I recommend the size above
Thank you so much!
Came in a vacuum package My York night already slept in it looks like he liked the soft
Excellent quality. It came very fast.☺
Parfait
I'm very satisfied
So beautiful!. 50 cm fits perfect for my cat!
I have purchased for my cats, now you have to see if their gradiscono free gift!
Top for Price, super soft
WHAOU! Super nice. Great color. Very soft and big enough for my little. Very fast and neat shipping. I'm 100% happy, but chut, it's for my cat's birthday
Excellent value for money Glue quick and effective description I recommend!!!
Le panier est top ! Il est conforme à la description et je l’ai reçu très rapidement, rien à dire
The bed is beautiful and super soft, my bitch loved it. I recommend it 100%
Article conforme, le coussin a été très apprécié par son propriétaire. Livraison plutôt rapide
Very pretty
Taken in 60 for my jack Russell. Perfect super sweet I order a new one for my cat!!
Very fast thank you
Beautiful!!! Highly recommended, ultra fast
Muy buena cama
Very good quality and very fast
From shy to very relax in it ! C'est validé je recommande. Taille parfaite, absence d'odeur, très doux et confortable.
It's the 3 th I order and I'm very satisfied they are great it's small cushions my dogs love them
Great, super soft and fluffy, fulfill what you promise. My future kittens will love it.
conforme
Super. Tout doux
I'm really glad description perfect & super Soft
Ma chienne adore
Fast Delivery
Very good bed. It is soft, spacious and cozy. It came very fast. 100% recommended.
Super! Exactly the size of the cat. The satisfied face climbed inside 3 minutes after unpacking. She's already asleep. The cat is happy and I'm happy. =)
The color is nice my cats love them
Appreciated by my 2 dogs...
Recommend the product!! Perfect.
My dogs have tasted it right away
It's the second I buy, they love it.
For the price it is very well and immediately adopted by my dog!
Great value for money
its huge! i put it Next to the sofa and It fits perfectly, also its soo comfy
Entrega muy rápida, pedí el día 6 y me llegó el día 13 del mismo mes. Muy suave y agradable.
I wish there were a bigger size, because when my doggy stretches its legs come out and it still has to grow, but my little Groot loves it, it's super silky, soft and warm
I arrive before the scheduled date and all very well
Perfect and beautiful, it's come very soon
Very good and fast. Recommended
As described
Perfect!!
I ordered black and recieved navy blue. luckily it matches my throw blanket. not the best quality but my cat doesn't seem to mind. it smelled really bad out of the packaging... you have to wash it first.
Super, polecam! poducha jest świetna
Very good, lacks a little thickness at the bottom but correct for the price
as described, good quality
Very nice quality, and perfect size!
I love the color, my dog is delighted. The perfect size, even a little smaller would have valid for you, but big horse, whether or not you walk.
Delivery Not as fast as normally but that is no problem...70 cm is also not as thick as 50 cm ,but ok
Great the same as in the photo
I perrito súper cómodo
Is not removable, but pleasant
Delivery in 8 days super
Sublime thank you very soft super rendered
All my cats are loving this bed. I am going to have to order more! Very happy buyer.
It could have been filled with more stuffing.. but still a cozy bed for my pup.
Super qualité, but bouledogue adore
He loved the new bed.
Perfect! I recommend I took the largest size and I do not regret my dog loosen it more
Super fast service , thank you <3
Arrived early. The video gives the impression that there is more padding but it remains respectable. The gray color is a little lighter but very pretty. I'm pleased with you.
Gut
Fast delivery, item is as indicate.
Parfait
Received quickly, good quality for the price. We're delighted. I recommend this product.
The cat is happy, the rest is not important.
15 exact days to Canary Islands! I already had a smaller one because I had only one dog, now that I have two I had to buy a bigger one, and they love it.
Everyway. Very expensive.
The second bed we bought here and very happy. Our little dogs love them. Very soft and easy to wash and transport. Bite resistant. Recommended.
Perfect. Article conforms to the description.
I recommend it, my kitten loves it, very satisfied, bed 60cm
It came very fast and it's just as described
Loved my dog
Like walking, but who loved even were my pets, just think should come with more filling, but nevertheless it is very good.
Everything, as in the photo. Delivery fast
My dog loved the bed.
It's barely thick but it's gustosita! I got her on the couch! Because if not on the ground the dog would be hard I believe.
Parfait
Wow very beautiful and soft.... Beyond Expectations!!!
It's the second bed I buy, it's soft and it washes great in the washing machine, which is important for those of us who have pets. I'm delighted.
Very good. Adopted right away by my cats.
It doesn't smell bad, my dog is happy
Heeel shipped quickly
Vraiment très dou ! Mon chat au début n’y faisait pas attention mais depuis que je l’ai mis dedans il ne le lache plus !! Dommage que à l’intérieur ce ne soit pas « rembourré » de partout , sinon je valide !