SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
7-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-15 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of tiktok online shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Complies with the description. Very practical
Perfect! Solid and deviates well.
Great for the venous return of the legs! Really relief!
Personally, I'm mediocre.
satisfaisant et conforme à la description. merci au vendeur
Arrived in 1 week!!!! Look forward to using it. Perfect as described
A little small but it works well
Yoki
Great product, very effective! Arrived very quickly. Thank you
Great product
parfait
Super nice to relax
really happy with this thing! it feels so good!
c'est arrivé très rapidement et j'aime bien
top reçu rapidement
Consistent with the image and the solid area, even in time and if I have results.
Makes its duty. Great price for as it is functional!
Good product, a but hard to assemble though. but very fast shipping.
Super
Great item! Item came quickly. Thank you very much.
Compliant product. Battery delivery hair 10 days.
No idea
Looks exactly as in pictures . Will try out and hopefully does the job.
Exactly as described, easy to use and so far so good. Great massager that I would recommend.
Looks quite good.
Good quality, sturdy and efficient. I was impressed with the quality, it offers very nice massage.
Very satisfied, you can use it from the ankle to the top of the thigh
excellent
I just received the device I just used it more than 5 minutes between the ankle is at the top of the thigh for blood circulation his massage very well the device is very good
Conform to the description, fast shipping, very satisfied with the product
Parfait
Useful for arms and legs
Matches the description. No problem.
Good
Excellen
Very happy with my purchase. Works well. It hurts if you do it too harsh, otherwise I love it.
Good product
Surprise par la bonne qualité et la rapidité de réception À voir à l utilisation
Great invention! And very good quality...
Perfect and great quality
Super rapide et super produits je recommande
Fast delivery and product conform to description
Perfect! Painful at first but it will go by force to do it!
Even during COVID, this arrived fairly quickly.
Great Massage Roller. Tight walks, you need to get used, even sick. My weight is 54 kg with an increase of 170 cm. My hips pass (see. Photo). I'm happy with the purchase, I think, an excellent remedy for cellulite and muscle tone. Delivery took about two weeks. Thank you, recommend.
Good product for price
Great as on the demonstration.
Fast and compliant ^ ^
Very good
good quality! Very fast shipping (9 days) to germany!
Very good quality! Highly recommend it!
I like very much!Thank you very much!
Fast send
Faithful to the description and very good quality
Love it thanks
Parfait, merci beaucoup
Terrific thank you
Perfect!!! ☺️
Все ок, быстрая доставка
Beautiful product!!!
Exactly like pictures - great quality and works like expected!
Heavy, sturdy and does stimulate the arms and legs. Slight rough edges around the rollers which can scratch the skin at times but overall, great!
Very fast delivery to Ireland from China. Just a great massage device. Thank. Recommend for everybody
surprising how wide you can open it up and still have pressure when on smaller areas. I can fit it sideways around my glutes and hips comfortably and it's just as effective on my calves
Super ! Il faut y aller doucement sinon attention aux bleus. Mais sinon super pratique et fonctionne très bien.
Very good massage roller
Top ok now there is more to do the gestures ......
Atitinka photo, kokybiskas, rekomenduoju :)
Great, im very satisfied
Good. Without having a ちか et Isuzu すわっ to even when てれ びをみながら, ころころ. つづけ おもう and want. nice sweaty things.
Works very well, thank you for prompt delivery.
Great product. Recommended.
とどい immediately!
Prompt delivery and quality is good.
good work
Всё в порядке работает как надо. Alles super funktioniert genauso gut wie im Video.
He's very good. Good quality. I would advise you.
Really great. I like it a lot. Made it here in ok time. Good wrapping. Fits legs, easy to use. really awesome.
Complies with the description.
Super, identical product and received very quickly
My girlfriend says this product is awesome, I take her word for it and give 5 stars.
Product is very good and as described.
contenta, bue material, buen precio , lo recomiendo.
It came quickly, packed perfectly, massages perfectly
Be careful, it's stretch marks on the thighs. 3 weeks I try to make them disappear :(((
The product is good, I recommend!
Very good. Compliant for easy leg massage.
Thank you
Great very good quality!
Top
Very good quality and same as description Fast shipment Thank you
That's exactly what you wanted. Very handy for a successful massage.
correspond à la description ,article maniable
Good use it by some days, durable plastic perfect