SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
7-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-20 Business days |
Central & South America |
15-30 Business days |
Asia |
10-15 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of tiktok online shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Seller is kindly and the product is perfect.
looks exactly like the picture and was a perfect fit! Happy customer! Also came in good time
good quality of the goods corresponds to the photos!!!thank you
Nice! Thank you!
All ok, thank you.
magnifique ils sont très beaux Merci au vendeur pour la livraison et pour le petit mot reçu
Great service and very kind! Good quality of the items :)))
Exactly what I wanted and expected. Thank you!
It came very fast! The product is pretty good! Everything is very good! I recommend!
Came in 15 days to the Netherlands. Based on reviews and question I ordered size 6 for EU 34/36. It fits nicely! Perhaps the 8 would have been more comfortable.
Fast shipping!
Loooooove them. Super soft, very high support.
Great
Fast delivery, good product
good service,A good deal!
Quality is good,like it.
Super quality and great price! Fast delivery. I recommend
high quality product.
Good but not supportive. looks great though and good quality but I'd would still need a bra underneath. I am 32 DD and got a size small.
Great quality and it was my second purchase already.
Great quality. Felt like it worth more than it costs.
Everything is good! Thank you so much!!
good product, love it.
I love it, it’s super comfy and the material is soft and you can very easily workout with it, super cheap price for the quality. I’ll be buying more of these sports bras very pleased
I love it! love the material & it is very well made. not to mention it is a good deal, too. The delivery is standard but expected. Will definetely come back for more! Thank you.
Perfecto
I received .fast deliery .5 stars
Quick delivery everything's fine.Good
3 недели до Татарстана. Продавец выслал заказ оперативно. Ткань и пошив на высоте. Очень классно сидит и приятно на ощупь. Размер 8 на М подошёл, есть несъёмные вставки. Рекомендую
good product, love it.
price is cheap, quality is ok
This is literally my favourite sports bra top at the moment. The colour is beautiful and the material is soft and has stretch. I would say don’t expect it to be high impact because it’s not. It’s only suitable for low-medium impact activities. It’s definitely not shockproof but honestly one of the best sports bras I have and comfortable.
Nice quality, Thank you
very good supplier, I will order again.
Fast shipping and item was perfect! Thank you!
Nice top! Size is normal, I am satisfied
SUPER,satisfied
I absolutely love this! I previously ordered the red and pink ones and I had to come back for the black one. Overall I am a huge fan of this!